FAQ

The 3C Digital Media Network is a communication platform that produces high-quality content that informs, educates, and inspires. This network supports a community of learners who wish to expand their knowledge and interests in a variety of ways. In response, 3C Digital Media Network produces podcasts, blogs, training courses, webinars, and more.

With 3C Digital Media Network, you can:

Discover eLearning content quickly from our home page.
Access your content anytime and anywhere through your mobile device for up to a year after purchase.
Track your activity within your personal profile in 3C Digital Media Network.
Print your certificate of completion at any time to submit for certification of maintenance hours (CMH) for verification of your continuing education hours.

When our company first started, our goal was to deliver high-quality, evidence-based learning opportunities that could be easily accessible and affordable. At that time, we are not in a position to allocate resources needed to apply to become an approved CE provider nor manage the process required by ASHA.

Now that our company is growing and because YOU have asked for this, we have become an ASHA-Approved CE provider. We are now working with our content creators and ASHA to be able to offer ASHA CEUs for all eligible course. If the course is approved for ASHA CEUS, it will be have the that noticed in the course description and the ASHA Branded Logo.

We are dedicated to you to providing an innovative platform that delivers high-quality content to meet your learning style. We listened and are excited to be able to provide this service to you.

3C courses and webinars can be submitted to ASHA as an acceptable professional development activity. For audiologists and speech-language pathologists, we abide by ASHA Guidelines for content creation. After completing the course and passing a brief knowledge assessment, you will earn Certificate Maintenance Hours (CMHs) and be given a certificate documenting your successful completion of the course.

Generally accepted activities by ASHA include content that contribute to your professional development that enhance your skills and knowledge for independent practice. 3C certificates include all the required elements by ASHA. You can retrieve your certificates of completion within your account.

At this time, we are not an AAA-, AOTA-, or LSLS Certification approved CE provider. We do not submit to any CE registry. 3C Digital Media Network courses strive to meet professional organizations and state licensing standards of professional development by providing high-quality, evidence-based learning materials. After completing eligible 3C courses and webinars, you can earn a Course Completion Certificate which can be used towards most state and national certificate and licensure maintenance requirements.

Many state licensing boards will accept CMHs by 3C Digital Media Network depending on your state’s continuing education requirements. Some states require a certain percentage of your CMHs be certified by a recognized professional organization while others will accept the same things that ASHA will accept.

It is your responsibility to manage your continuing education requirements to maintain your licensure and certification. ASHA provides a comprehensive list of state requirements and contact information.

To obtain a certificate of completion from any of the content at 3C, you will need to

Create an account and log in to your profile
Complete your registered learning activity
Score 80% or higher on a brief knowledge assessment from the content of your learning activity. You have unlimited attempts.
Complete a Course Evaluation form.
For those seeking ASHA CEUS, you will need to complete an extra form to opt-in to request ASHA CEUs for the course completed
Download your certificate of completion in case you are ever audited

On occasion, 3C Digital Media Network will run promotions or specials and offer discount coupons on courses or webinars.

Here are some things to know about discount coupons:

Coupons may be good for a specific course or webinar OR may be used for any course or webinar.
All coupons will have an expiration date. Be sure to use the coupon prior to the expiration date.
Some coupons may have limited quantities.
Coupon codes should not be shared unless otherwise indicated.
Coupon codes are case sensitive and must be entered exactly as shared by your instructor or 3C Digital Media Network.

When using a coupon code, there is a place located in the checkout process for you to enter the code. For some promotions, the coupon code may already be applied to your account.

Determine which course or webinar you wish to use your coupon. Go to that course or webinar page and click on Enroll (if you are not already logged in, a pop-up window will prompt you to log in first).
You will be automatically redirected to the course or webinar Payment page. In the HAVE A COUPON? field, fill in the coupon code that you have been provided, and click on Redeem.
The discount will be automatically calculated in the final price.

If you have any issues with your coupon, please contact 3C Digital Media Network for assistance.

Yes. You will receive an email confirmation after your payment is processed. You will also see all your purchase under My Account and can download your receipt here.

If you need a receipt that shows a $0 balance, then you will need to secure that from Stripe or Paypal since they management the payment transaction. If you need assistance, please contact 3C Digital Media Network and they will request from Stripe or Paypal to send you a final receipt. When you contact 3C Digital Media Network, please tell them which vendor you used during your checkout.

If you're trying to purchase an item and encountering errors with your credit card, here are some of the reasons why this may happen:

Prepaid cards

Your prepaid debit card or credit gift card may have restrictions as forms of payment - some of them can't be used for online or subscription purchases. You may want to contact the issuer of the card to find out.

Note: Debit cards are usually accepted as long as they have the logo of a major credit card provider on them.

Mistyped card information

The transaction could be denied by your bank if any information was entered incorrectly, including the card number, expiration date, security code, or the billing postal code. Postal codes can sometimes create issues if their format isn't matched exactly to your bank's records.

It can help to look at a current bank statement to make sure the billing postal code you're entering matches your bank's records exactly. You might also contact your bank to ask what postal code you should enter for an online transaction with a U.S. company.

Purchase restrictions

Some credit accounts may also have restrictions on certain transactions. Even if your account has sufficient funds, the transaction itself may not be allowed by your bank. You may want to contact them and ask specifically whether purchases or international purchases are restricted for your account.

Transaction Timed-Out

If you placed an item in your cart but did not complete the payment transaction within the session duration, then you might receive a cancelation message or an error message preventing you from using the coupon again when you try to pay for your content.

If you have this issue, follow the instructions on the screen to clear the transaction to start over again. If you have any difficulties, please contact 3C Digital Media Network for assistance.

We do not have access to your personal banking information, so we only receive limited details about why a transaction is declining. Your bank will have more information, and it's helpful to ask them the specific questions above.

Once you are logged into 3CDigitalMediaNetwork.com, go to the top bar's navigation menu and find Account. Select Profile under the Account menu. You may also click her for your Profile.

Under your name, you will see Edit. Click on Edit to start changing your personal info. Update your name and email address, add your professional experience, so that other members of the community can learn more about you, as well as add your social accounts for others to be able to contact you. Once you are ready, hit Save.

Enter your account e-mail and click the ‘Forgot my Password’ link. You will receive an e-mail with a link and instructions to create a new password.

You can also change your password at any time by going to your Profile (under Account). Select Change Password, enter your new password and click on Save.

If you are having difficulties reseting your password, please try the following:

Clear your cache
Refresh your browser, try a different browser, or try the incognito browser option
Contact 3C Digital Media Network and they will send you link to use to reset your password.

That depends... Our content creators are sharing their Intellectual Property with the 3C Digital Media Network community. As such, when you access the learning content, you agree to follow the Terms and Conditions outlined on our website. Unless the 3C Content Creator states that the materials are for distribution, you may not publish or otherwise use any website material in any media or sell, sublicense or commercialize any of the 3C website material.

When sharing free resources provided by 3C Digital Media Network, you may not modify the content or any copyright notices or source indications. You may not post the content directly into another website. Instead, please link directly to 3CDigitalMediaNetwork.com directly as we are continuously updating our content to reflect current information and best practices. Furthermore, you must always credit 3C Digital Media Network, LLC and the Content Creator for any learning resources shared.

To request permission to use 3C Digital Media Network resources, including its content, in a manner other than as permitted under these Terms of Use, please send an email to connect@3CDigitalMediaNetwork.com or complete the contact us form. Although we will try to respond in a timely manner, we are not always able to do so, and you do not have permission to vary your use of 3CDigitalMediaNetwork.com, including its content, unless and until we give you explicit permission to do so.

Sure, as long as you give us credit. Usually, we do not mind if you have a simple link from your website to 3CDigitalMediaNetwork.com. We are updating our resources frequently and want to make sure people are using the most up-to-date information, you must not frame our site or incorporate pieces of it into a different site or product. You are not allowed to link to 3CDigitalMediaNetwork.com if you create or post illegal, obscene, or offensive content, or if the link in any way has a negative impact on our reputation. 3C Digital Media Network, LLC. reserves the right to determine the definition of those categories and reserves to terminate any account with or without notice under these circumstances.

While every effort has been made to ensure that this website works properly on various Internet browsers and on various computer systems, optimum performance may depend on whether you are using the latest version of your Internet browser, computer system, and internet speed and connection. Please make sure you have the latest version of your preferred browser and that your computer system has the latest updates and plug-ins.

If you are still having issues please use our Contact Us form on the Home page or email connect@3cdigitalmedianetwork.com with any problems you are experiencing.

No. Once you are enrolled in a course or webinar (paid or free), you will have access to all the content made available by your instructor. To access the contents, you will need to be connected to the internet and be logged into the 3C Digital Media Network site through your preferred browser. In most cases, the contents are not available for download. Your instructor, however, may provide some materials for download like handouts and copies of their presentation slides.

All materials are protected through copyright and cannot be reused without securing proper permissions.

Depends. In most cases, your access to your courses and webinars will expire in one year from the date of purchase. All instructors are required to review their content at least once every three years to be sure that their materials are up to date, current research and best practices are reflected in their content, and that they have incorporated feedback from their learners into their materials.

For ASHA CEU approved courses, they have a start and end time. Courses will be removed at the end of three years. Some courses will be updated and reposted while others may be removed indefinitely. If you have purchased a course that is up for review but it has not been a full year yet since you made your purchase, you will still have access to the course, and it's updates, once it is reposted until the end of your access year.

If you would like an extension of having access to the materials, and the instructor has reviewed content to ensure quality content, then for a small fee, your content can be renewed for an additional year. Please send a request for a renewal to 3C Digital Media Network.

What are Cookies? The purpose of a cookie is to help a website keep track of your visits and activities. Cookies are small data files that are sent to your computer or mobile phone from a website's computer (server) and stored on your device's hard drive.

Most websites you visit will use cookies in order to improve your overall user experience by enabling that website to ‘remember’ you. For example, we use a cookie for our shopping cart to help keep track of the items in your shopping cart as you browse around our site. Without the cookie, your shopping cart would reset to zero every time you clicked a new link on our site. There are different kinds of cookies. The example of the shopping cart was considered to be a session cookie. Another kind of cookie is called a persistent cookies where it is activated each time that you visit the website that created that particular cookie. Cookies, however, cannot be used to identify you personally.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve your overall user experience. Under normal circumstances, cookies cannot transfer viruses or malware to your computer. Since the data does not change when it travels back and forth, the cookie has no way to affect how your computer runs. Unfortunately, some viruses and malware have learned how to disguise themselves as cookies. In this case, this raises security and privacy concerns since it makes it easier for these third uninvited guest to watch where you are going and what you are doing online.

It is important to learn how to manage your cookies and get rid of the ones you do not like to protect your privacy online.

1) Open your web browser

2) Find where your cookies are stored. Different web browsers store this information in different places. Sometimes you can find your cookies under Settings, Tools, or Preferences. You may also need to go to Advanced settings and look for Privacy and Security.

3) Manage your cookies. Every browser gives you different options on how to manage your cookies. Please note that if you ban or disable all cookies, your online experience will diminish greatly as you will experience challenges navigating websites, making purchases, and slowing down overall performance. At 3C, we use cookies to improve your overall experience on our website and to allow you to purchase learning content.

See our Cookie Policy and Privacy Policy for more information about how 3C Digital Media Network uses Cookies to enhance your experience on our website.

Log into 3CDigitalMediaNetwork.com.

Go to Profile, located under Accounts.

Click on Edit, located under your name.

Scroll to the Privacy Settings tab and review your options.

You can choose the cookies you want to accept and opt-in for email notifications or if you want to receive news, tips, and other promotional material from 3C Digital Media Network.

You can also request for your account to be permanently deleted or access to your personal data stored. Contact us here for assistance.

To see a video demonstration, click here.

Our policy is to create and maintain a rich online learning environment that values diversity, respects human dignity, is hospitable, equitable, and inclusive, and in which all persons are free from all forms of discrimination or discriminatory harassment.

Our Content Creators, 3C Partners, and staff promote an inclusive and equitable learning environment for all persons. We do not allow the use of derogatory or disparaging language and other forms of expression and, particularly, disapproves of those who insult persons on the basis of race, ethnicity, national origin, ancestry, citizenship, religion, creed, sex, sexual orientation, marital status, age, socioeconomic status, disability, or veteran status.

To request accommodations for a course, please contact 3C Digital Media Network at connect@3cdigitalmedianetwork.com or complete our Contact Form.

Please be advised that it can take us up to 14 days to review and respond to your request.

The 3C Digital Media Network is fully committed to conducting all activities in strict conformance with the American Speech-Language-Hearing Association's Ethical Principles. The 3C Digital Media Network will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants.

While the 3C Digital Media Network goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the staff that require intervention and/or action on the part of the leadership and staff of the 3C Digital Media Network.

This procedural description serves as a guideline for handling such grievances.

1. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.
a) If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format.
b) The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.

2. If the grievance concerns a workshop, webinar, or course offering, its content, level of presentation, or the facilities in which the event was offered, the 3C CXO will mediate and will be the final arbitrator. If the participant requests action, the 3C CXO will:
a) offer the participant another CE activity of equal value; or
b) provide a credit for a subsequent year's CE activity; or
c) provide a partial or full refund of the CE activity fee.

Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

3. If the grievance concerns 3C Digital Media Network CE program, in a specific regard, the CE Chair will attempt to arbitrate.

All grievances should be made within 30 days of the date of the event that the issue occured. If the grievance is not submitted by this time, then 3C Digital Media Network is under no obligations to take steps to mitigate the concerns.

Please contact 3C as soon as possible so we can ensure high quality content for our learners at connect@3cdigitalmedianetwork.com or complete our contact form.

Frequently Asked Questions

3C Professional Development Opportunities

What is 3C Digital Median Network, LLC?

What do I need to do if I want to take a course or webinar at 3C?

Why do I need to create an account at 3C?

What is the cost of the 3C courses?

When will new courses be added to 3C? Where can I suggest a topic or speaker?

Professional Development Certificates

Will your courses be available for ASHA CEUs?

For courses that have not been approved yet for ASHA CEUS, then is there another way to get CMHs toward my certification and license for your content?

Do you provide ASHA, AAA, AOTA, LSLS Certification, and other continuing education (CE) hours for 3C Digital Media Network eLearning opportunities?

Will my state and other licensing board accept CMHs by Learning @ 3C?

How do I submit my Course Completion Certificate to obtain credit for 3C continuing education activity to ASHA?

How do I get CMHs from 3C?

What if I don’t pass the knowledge assessment the first time?

Account Management & Payment Information

I was given a discount coupon. How can I use it to buy a course or webinar with a discount?

Is my payment secure?

What credit cards and payment options do you accept?

Will I receive a receipt for my purchases from 3C Digital Media Network?

Do you offer refunds?

My card was declined. Why?

How do I edit my 3C Digital Media Network account?

My email address has changed. Do I need to create a new account?

I forgot my password and cannot access My Profile. What do I do?

How do I change my profile picture?

How do I know you received my order?

Courses and Webinars

Can I share my 3C courses with other colleagues and friends?

May I copy or share content from your website and courses?

May I link your resources to my website?

I am having some technical difficulties accessing my learning content. What are your system requirements?

How do I navigate within my course and webinar?

Can I download the course or webinar I purchased?

Do I have to be online at a specific time to take a course or webinar?

Can I take more than one course or webinar at a time?

Does access to my paid courses or webinars expire?

How do I access a course or webinar that I have completed?

Cookie Policies, Privacy Statements, and other Policies

Does your site use cookies?

What are your Cookie and Privacy Policies?

How do I change my privacy settings in 3C Digital Media Network website?

What is your nondiscrimination and inclusive policy?

How do I request accommodations for a course?

What is your policy for handling grievances?

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